Frequently Asked Questions

General Questions About Writeboards and Accessories


Do Writeboards Worksheets & Busy Books work with my child's tablet?
Yes, they do! Simply install an app that reads PDF documents, then place our PDF files into the app. Need help? Contact us via phone or email for assistance.

What is the Writeboard made out of?
The Writeboard is durable and designed to withstand years of use in classrooms and homes. Its surface resists staining and shadowing, thanks to our proprietary “secret herbs and spices.” Writeboards have been in schools for over 15 now.

Does the Writeboard scratch?
Yes, surface scratches may appear over time with prolonged use, but these do not affect its functionality. 

What markers can be used on a Writeboard?
Most whiteboard markers work well, but we recommend testing markers before purchasing in bulk. Avoid Artline markers for younger children as they may require extra effort to erase.

What crayons can be used on the Writeboard?
Crayola dry-erase crayons are highly recommended. They come with a mitt for cleaning, though adding foam inside a sock can make an even better eraser.

What cleaner should I use to clean the Writeboard?
No chemicals are needed. Use a damp micro-fibre cloth for cleaning, followed by a dry one. These cloths can be machine-washed and reused, making them eco-friendly like our Writeboard.

What is the best way to clean a Writeboard?

  • For regular cleaning: Use a damp micro-fibre cloth, then dry with a dry micro-fibre cloth.
  • For tough marks or permanent marker: Trace over the marks with a whiteboard marker, then erase as normal.
  • For watercolour paint: Spray water on the area, wait a minute, then wipe it off with a soft wet cloth.

My child left whiteboard marker on the Writeboard for weeks; it won't come off. What can I do?
Simply go over the old marker with a new whiteboard marker, then erase as usual.

Digital Products and Downloads

Do I need a special program to open the worksheets I downloaded?
Yes, you’ll need Adobe Acrobat Reader, a free program. Click here for the download link. Be sure to deselect optional offers if you already have computer security software.

How do I open a zipped file?

  • Windows: Right-click the zipped file and select "Extract All."
  • Mac: Right-click the zipped file and choose "Open With > Archive Utility."

Can I get a refund on digital products?
Refunds are not offered for digital products. However, Writeboards guarantees the accuracy of State-specific worksheets and ensures they use the correct fonts.

What if there’s a mistake in the worksheets I purchased?
Contact Writeboards immediately. We will correct the error and send you the updated version free of charge.

Pricing, Warranties, and Policies

Is GST included in the advertised price?
Yes, all prices include GST.

Do you offer a warranty on the Writeboard?
No, we do not offer a warranty. However, Writeboards have been in classrooms for over 15 years with no staining or shadowing, proving their durability.

Other Questions

How do I change the currency for other countries?
Scroll to the bottom of any page and select your desired currency. If your currency isn’t listed, contact us, and we’ll add it.

How long does Writeboards Copyright last?
All downloads are protected by Writeboards Copyright while we are in business and continue to trade, extending to 2050 and beyond. If we sell the business, copyright protection transfers to the new owner. Breaching copyright will result in legal action.