Proudly Aussie Made & Owned!

Frequently Asked Questions

Do Writeboards Worksheets & Busy Books work with my child's tablet?

Yes they do! All you need to do is install an app that reads pdf documents and then place our pdf documents into the app. If you require more help with this we are only a phone call or email away...Contact Us

How do I open a Zipped File? 

To open a zipped file on a Windows computer: Right click on the zipped file and select Extract All.

To open a zipped file on a Mac computer: Right click on the zipped file and select open with > Archive Utility.

How do I change the currency for other Countries? 

To change currency to your country, scroll right to the bottom of any page and select your currency. If you currency is not listed, please contact us and we will add it on to our list

Do I need a special program to open the worksheets I have downloaded?

Yes, you will need to install a free program which is called Adobe Acrobat Reader. Click here to be taken to the free download. Make sure you deselect the optional offers if you already have security for your computer.

Is GST included in the advertised price?

Yes, all our products already include a GST component in the price.

Do you offer a warranty on the Writeboard?

No we do not offer a warranty. We do however offer our current statistics on our Writeboard that has been in Sydney schools for over ten years without any staining or shadowing. These same Writeboards are still being used today!

Does the Writeboard Scratch?

It is always the first question we are asked and the answer is yes, surface scratches will appear after prolonged use, however, they will not affect the Writeboard from continuing to work. Writeboards® have been in Sydney Schools for over eight years and we have not had one returned, we think that speaks for itself.

What cleaner do I purchase to clean the Writeboard surface?

No chemicals of any kind are required to be purchased or used. The Writeboard is chemical free and comes with instructions for cleaning the surface. 

What is the Writeboard made out of?

The Writeboard is sturdy and not made out of anything that is easy to break as is evidenced from over ten years in school classrooms. Just like the KFC secret recipe (and how it continues to be delicious), Writeboards® have proven that the surface does NOT stain or shadow...Over the years we have told many people that it is attributed to our ingenious secret herbs and spices on the surface just like KFC.

We have never had a report of a broken Writeboard by a student

What markers can be used on a Writeboard?

When you purchase any of the following Kits they will automatically come with markers that work well with the Writeboard.

  • Writeboard Kit
  • Family Writeboard Kit
  • School Readiness Kit
  • School Starter Kit

Most whiteboard markers work, however, some work better than others. We have had problems with Artline markers especially with younger children. The marker will always come off; however, it requires more pressure to remove.
Writeboards suggestion for schools or anyone purchasing whiteboard markers in large quantities to use with our Writeboard is to try out the marker on the Writeboard before you place a large order.

What crayons can be used on the Writeboard?

Writeboards® recommend Crayola dry-erase crayons. These crayons will not be removed with a whiteboard eraser, however, they do come with a mitt that removes the crayon. For little hands this sometimes can be a harder task using only the mitt, so Writeboards® suggest putting a piece of foam inside a new sock and will have an even better eraser than you did before. 

What happens if I accidentally write on my Writeboard with permanent marker? 

It would be beneficial for us to say ""you might as well throw it in the bin like you do with a whiteboard, it is a defective product and will always be that way. Unfortunately for Writeboards® this statement is not true. All you need to do is to get a whiteboard marker and go over all the permanent marker (on the Writeboard) and then just erase as normal.

How do I remove paint?

Watercolour paint can be removed with water. Writeboards® suggest that you use a spray bottle with water in it. Spray the area that has paint on it, leave it a minute or two and the paint will just dissolve. Next wipe off the dissolved paint with a soft wet cloth and then dry with a soft cloth.

My child left whiteboard marker on the Writeboard for weeks, it will not come off, what will I do?

Unlike the whiteboard and defective dry-erase boards (that needs to be thrown into the bin and create more landfill for Australia), all our Writeboard requires you to do is simply go over all the marks on the Writeboard with a whiteboard marker and then erase as normal.
NOTE: Cleaning the Writeboard with water WILL NOT remove whiteboard marker. 

What is the best way to clean a Writeboard?

Writeboards® recommend using micro-fibre cloths as they are reusable and great for our environment. Go over the surface with a damp micro-fibre cloth and then dry it off with a dry micro-fibre cloth. You can then just throw these eco-friendly cloths in the washing machine in a separate bag and they can be used again and again just like our eco-friendly Writeboard.

Can I receive a refund on digital products?

Writeboards® does not offer a refund on any of our digital products, however, Writeboards® does offer a money back guarantee on all our State worksheets that we do indeed use the best fonts in the world according to your Australian individual State Syllabus requirements.

What happens if there is a mistake in some of the worksheets?

Please inform Writeboards® as soon as possible and the mistake will be rectified. You will then be sent the corrected version of the worksheets free of charge. 

How long does Writeboards Copyright last for?

At the moment all our Licenced downloads say that Copyright goes from 2008 to 2018, however, all of our worksheets, flashcards and templates are protected by Writeboards Copyright for the period that we are in business and continue to trade; that includes and is extended to 2050 and beyond. Our Writeboards Copyright is also covered if we at any stage sell our business within the same period. If you breach the Writeboards Copyright at any stage we will pursue legal charges against you.